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🔄 Return & Refund Policy

At EcoSphere Market, customer satisfaction is our top priority. We are here to make your experience safe and worry-free.

Returns

Because we source products globally to offer you the best prices, we currently do not accept returns for change of mind or incorrect orders placed by the customer.

However, we gladly offer a replacement or full refund if:

  • Your item arrives defective or damaged.

  • You receive the wrong item.

  • Your order does not arrive within 60 days from shipment date (for most countries).

To qualify, please contact us within 7 days of receiving your item, providing photos of the issue and your order number.

Refunds

Once your claim is approved, we will issue your refund automatically to your original payment method.
Refund Processing Time: 5–10 business days after approval.

Exchanges

We only replace items if they are defective, damaged, or wrongly delivered. If you need an exchange, email us at support@ecospheremarket.store with proof.

Important Notes:

  • We do not cover return shipping fees (unless the item is defective or wrong).

  • EcoSphere Market is not responsible for lost or delayed shipments due to customs, natural disasters, or carrier delays.

  • Color variations may occur due to monitor differences; this is not considered a defect.

How to Start a Claim:

Email us at support@ecospheremarket.store with your order number, detailed description, and photos of the product issue.

❓ Frequently Asked Questions (FAQ)

What is your return policy?

We currently do not accept returns for change of mind. However, we gladly offer replacements or full refunds if:

  • The item is defective.

  • The item is damaged during shipping.

  • You receive the wrong item.

  • Your order does not arrive within 60 days.

Claims must be submitted within 7 days of receiving your order.

How do I start a return or refund claim?

Please email us at support@ecospheremarket.store with:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We'll guide you through the next steps.

How long does a refund take?

Approved refunds are processed back to your original payment method within 5–10 business days after approval.

Product Questions

What if the product I received is defective?

If your product is defective, damaged, or not working properly, please contact us immediately. We’ll offer you a replacement or full refund after verifying the issue.

Can I exchange my item?

Yes, exchanges are available for defective, damaged, or wrong items received. Just email us at support@ecospheremarket.store to arrange an exchange.