Terms and Conditions

📜 Terms and Conditions

Welcome to EcoSphere Market!

By using our website https://ecospheremarket.store, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. About Us

EcoSphere Market is an online store offering eco-friendly, sustainable, and convenient products for global customers. Our business is based in Uganda, and we operate internationally, shipping primarily to the United States, United Kingdom, Germany, Canada, Sweden, and other countries.

2. Use of the Website

  • You must be at least 18 years old or have permission from a guardian to use our site.

  • You agree not to misuse our services or violate any applicable laws during your use of our website.

3. Products and Orders

  • We do our best to display product colors and descriptions accurately. However, slight differences may occur due to monitor settings or supplier variations.

  • Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.

4. Pricing and Payments

  • All prices are listed in USD (United States Dollars) unless stated otherwise.

  • We reserve the right to change prices at any time without notice.

  • Payment is processed securely through trusted third-party providers.

5. Shipping Policy

  • We offer international shipping.

  • Shipping times vary by country (see our Shipping Policy).

  • EcoSphere Market is not responsible for delays caused by customs, local postal services, or unforeseen events.

  • Customs duties, import taxes, and related charges may apply depending on your country's regulations. These fees are the responsibility of the buyer.

6. Return and Refund Policy

  • We do not accept returns for change of mind.

  • We offer replacements or refunds for defective, damaged, or lost products (see full Return & Refund Policy).

  • Refunds, once approved, are processed within 5–10 business days.

7. Intellectual Property

  • All content on this site (logos, text, images, designs) is the property of EcoSphere Market or its suppliers.

  • You may not reproduce, distribute, or use any content without written permission.

8. Limitation of Liability

  • EcoSphere Market is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

9. Changes to These Terms

  • We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions regarding these Terms, please contact us at:

Email: support@ecospheremarket.store

🌱 Thank you for shopping responsibly with EcoSphere Market! 🌎

 

❓ Frequently Asked Questions (FAQ)

Welcome to EcoSphere Market's FAQ page! Here you'll find answers to the most common questions.

General Questions

Where do you ship?

We ship internationally! Our main shipping countries include the United States, United Kingdom, Germany, Canada, Sweden, and many others.

Are your products truly eco-friendly?

Yes! At EcoSphere Market, we carefully source products that are eco-conscious, sustainable, or made with minimal environmental impact wherever possible.

Orders & Shipping

How long does shipping take?

Shipping times depend on your location:

  • United States, United Kingdom, Canada, Germany, Sweden:
    7–21 business days after dispatch.

Processing time: Orders are processed within 1–5 business days.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can track your package anytime on our Order Tracking page or contact us at support@ecospheremarket.store.

Do you offer free shipping?

Yes! We offer free standard shipping on most of our products. Any shipping fees, if applicable, are calculated at checkout.

Why is my order taking longer than expected?

Some delays may occur due to customs clearance, local postal delays, or external factors like weather. If your order has not arrived within 60 days, please contact us.

Will I have to pay customs fees or taxes?

Customs duties or import taxes may apply depending on your country's laws. Buyers are responsible for any additional fees.

Returns & Refunds

What is your return policy?

We currently do not accept returns for change of mind. However, we gladly offer replacements or full refunds if:

  • The item is defective.

  • The item is damaged during shipping.

  • You receive the wrong item.

  • Your order does not arrive within 60 days.

Claims must be submitted within 7 days of receiving your order.

How do I start a return or refund claim?

Please email us at support@ecospheremarket.store with:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We'll guide you through the next steps.

How long does a refund take?

Approved refunds are processed back to your original payment method within 5–10 business days after approval.

Product Questions

What if the product I received is defective?

If your product is defective, damaged, or not working properly, please contact us immediately. We’ll offer you a replacement or full refund after verifying the issue.

Can I exchange my item?

Yes, exchanges are available for defective, damaged, or wrong items received. Just email us at support@ecospheremarket.store to arrange an exchange.

🛒 Still have questions?

We're always here to help!
Email us anytime at support@ecospheremarket.store and we'll get back to you within 24–48 hours.