Cookie Policy

🍪 Cookie Policy

Last updated: April 2025

At EcoSphere Market, we use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content and offers.
This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

1. What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help websites remember your actions and preferences over time to improve your experience.

2. How We Use Cookies

We use cookies to:

  • Recognize you when you return to our website

  • Understand how you use our site and improve functionality

  • Track cart and checkout processes

  • Analyze traffic and user behavior for better service

  • Deliver personalized content and promotions

We may also allow trusted third-party services (like Google Analytics, Pinterest) to place cookies on your device.

3. Your Choices

You can control or delete cookies at any time by adjusting your browser settings.
However, disabling cookies may affect your ability to use certain features of our site.

To learn more about cookies and how to manage them, visit AllAboutCookies.org.

4. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes to our practices.
Please review this page periodically for the latest information.

5. Contact Us

If you have any questions about our Cookie Policy, please contact us at:
📩 support@ecospheremarket.store

❓ Frequently Asked Questions (FAQ)

Welcome to EcoSphere Market's FAQ page! Here you'll find answers to the most common questions.

General Questions

Where do you ship?

We ship internationally! Our main shipping countries include the United States, United Kingdom, Germany, Canada, Sweden, and many others.

Are your products truly eco-friendly?

Yes! At EcoSphere Market, we carefully source products that are eco-conscious, sustainable, or made with minimal environmental impact wherever possible.

Orders & Shipping

How long does shipping take?

Shipping times depend on your location:

  • United States, United Kingdom, Canada, Germany, Sweden:
    7–21 business days after dispatch.

Processing time: Orders are processed within 1–5 business days.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can track your package anytime on our Order Tracking page or contact us at support@ecospheremarket.store.

Do you offer free shipping?

Yes! We offer free standard shipping on most of our products. Any shipping fees, if applicable, are calculated at checkout.

Why is my order taking longer than expected?

Some delays may occur due to customs clearance, local postal delays, or external factors like weather. If your order has not arrived within 60 days, please contact us.

Will I have to pay customs fees or taxes?

Customs duties or import taxes may apply depending on your country's laws. Buyers are responsible for any additional fees.

Returns & Refunds

What is your return policy?

We currently do not accept returns for change of mind. However, we gladly offer replacements or full refunds if:

  • The item is defective.

  • The item is damaged during shipping.

  • You receive the wrong item.

  • Your order does not arrive within 60 days.

Claims must be submitted within 7 days of receiving your order.

How do I start a return or refund claim?

Please email us at support@ecospheremarket.store with:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We'll guide you through the next steps.

How long does a refund take?

Approved refunds are processed back to your original payment method within 5–10 business days after approval.

Product Questions

What if the product I received is defective?

If your product is defective, damaged, or not working properly, please contact us immediately. We’ll offer you a replacement or full refund after verifying the issue.

Can I exchange my item?

Yes, exchanges are available for defective, damaged, or wrong items received. Just email us at support@ecospheremarket.store to arrange an exchange.

🛒 Still have questions?

We're always here to help!
Email us anytime at support@ecospheremarket.store and we'll get back to you within 24–48 hours